Welcome to our Frequently Asked Questions Page

Please check back often as we are always adding more questions and answers.
If you ever have a question that you think needs to be here, please feel free to e-mail it to us at faq@pamdist.com 
Thanks, and we hope these answers help!

FAQ Index


What is an IP Rating on cameras and other equipment?

What is an IK Code Rating on cameras and other equipment?

What is "Sense Up Mode" and "Star Light" Technology?

What is the difference in H.264 & H.265/HEVC

 Will a doorbell camera with onvif work with the UNiview system



FAQ For PAM Distributing


Order Status


  • Order Status
  • Has my order shipped?
  • How do I change quantities or cancel an item in my order?
  • How do I track my order?
  • My order never arrived.
  • An item is missing from my shipment.
  • My product is missing parts.
  • When will my back-order arrive?
  • I need a copy of my receipt/invoice
  • Do I have to pay sales tax?
  • When will my order ship and what are my chargers?
  • What is Pam Distributing return policy?
  • How can I place an order with Pam distributing?




Company Questions

  • How do I join the Pam Distributing newsletter?
  • How do I speak to a Tier one Tech?
  • How do I speak to a Tier two tech?
  • How do I Set up an Account with Pam Distributing?
  • How do I schedule Webinars for your product?
  • When did Pam Distributing open? Who is the owner?
  • What are Pam Distributing Hours of operation?
  • How can I place an order with Pam Distributing?
  • Do you offer a sales catalog with your up to date product line?
  • Does Pam Distributing have live online demo for me to use?
  • More questions



Uniview Questions


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