FAQ - MASTER
Welcome to our Frequently Asked Questions Page
Please check back often as we are always adding more questions and answers. If you ever have a question that you think needs to be here, please feel free to e-mail it to us at faq@pamdist.com
Thanks, and we hope these answers help!
FAQ For PAM Distributing
General Company Questions
- How do I join the Pam Distributing newsletter?
- How do I Set up an Account with Pam Distributing?
- How do I schedule Webinars for your product?
- When did Pam Distributing open? Who is the owner?
- Where can I find Drivers & Firmware Updates?
- What are Pam Distributing Hours of operation?
- Does your Website have a Site Map?
- What are QR codes and how do I use them?
Order Status
Camera Questions General
- What is an IP Rating on cameras and other equipment?
- What is an IK Code Rating on cameras and other equipment?
- What is "Sense Up Mode" and "Star Light" Technology?
- What is the difference in H.264 & H.265/HEVC
- Why am I not getting enough storage? How to set up H.265 and Advanced U-Code
- Will my Brand X IP cameras work with a Uniview NVR?
Uniview Questions
- Uniview Software, Apps, Manuals and Drivers
- NVR Operation and Maintenance (User Manual)
- How to use EZTools (User Manual)
- How to use EZStation (User Manual)
- How to set up EZView / EZCloud (Quick Guide)
- I have connected my cameras to the POE ports, but they are not coming up.
- My mouse pointer has disappeared from my screen.
- How to access Uniview devices remotely
- How do I program my Uniview Keyboard
- EZStation and EZCloud are not reliable for Mission Critical monitoring, what am I doing wrong?
- How to configure N+1 hot spare function
- What Mounts go with what cameras
UNV Camera Specific FAQ
- What is the difference between admin & user?
- What brand of SD card can UNV IP Cameras Support?
- How do I view Device Status & Photo Storage Status?
- How do I use Digital Zoom, Area Focus & 3D Positioning?
- How do I upgrade the IP Camera?
- How do I set the White Balance in my IP Camera?
- How do I set a Watermark?
- How do I set the IP Camera Video?
- How do I set a Tampering Alarm?
- How do I set the System Time & DST?
- How do I set the SNMP on the IP Camera?
- How do I set a Snapshot on the IP Camera?
- How do I set Smart Illumination?
- How do I set Scene Change Detection?
- How to set up RTSP Multicast Address
- How do I set up ROI (Region of Interest)?
- How do I set QoS (Quality of Service)?
- How do I set up PTZ Control?
- How do I set up a Privacy Mask?
- How do I set up Port Mapping?
- How do I set up People Counting?
- How do I set my OSD (On Screen Display)?
- How do I set up Object Moved Detection?
- How do I set up Object Left Behind Detection?
- How do I configure Motion Detection Alarm on my IP Camera?
- How do I set a Media Stream?
- How do I set up Iris & Lens Mode?
- How do I set up Intrusion Detection?
- How do I set up Image Enhancement?
- How do I set up a Heat Map?
- How do I set up General & Smart FTP Server in the IP Camera?
- How do I set the Focus on the IP Camera?
- How do I set up Face Detection?
- How do I set Exposure?
- How do I set Edge Storage & Cache Post Recording?
- How do I set Device Mounting Height?
- How do I set Defog?
- How do I set Defocus Detection?
- How do I set Cross Line Detection?
- How do I set Auto Tracking?
- How do I set up Audio Encoding?
- How do I set up an Audio Detection Alarm?
- How do I set up Alarm Input & Output?
- How do I restart my IP Camera?
- How do I query Edge Storage Video Playback?
- How do I import & export System Configuration File?
- How do I waterproof my IP Camera & network connection?
- How do I collect Diagnosis Information?
- How do I set up the Active Deterrent on the 2MP Outdoor Mini PTZ?
- What is Corridor Mode and how do I set it up?
UNV NVR Specific FAQ
- How to use VCA Search
- How to Upgrade the Device
- How do I set Recording & Snapshot plan?
- How do I set Multicast Address?
- How do I set FTP server in NVR?
- How do I set Alarm Input & Output in NVR?
- How do I query Playback?
- How to configure RAID?
- How to configure Disk?
- How to check hard disk’s health status?
- How to backup Recording & Image?
- Alarm-triggered Action Index?
- Why can't I query the record from NVR?
