Refund policy

Returns

This policy was last updated on April 15, 2024.

Our return policy lasts 30 days. If 30 days have lapsed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

NON-Returnable Items:

  • Gift cards.
  • Downloadable software products.
  • Some health and personal safety items.

As a distributor we are bound by each manufacturer's warranty and return policy. If you have any warranty-related issue(s), please contact us preferably by email (sales@pamdist.com) with details of the issue you are having. At that time we can better assist you with a proper and timely resolution.

There are certain situations where no refund or only partial refunds are granted (if applicable).

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you a notification email stating that we have received your returned item. In this email, we will also state whether the return is approved or rejected, along with a detailed explanation or reason for the decision.

If the return is approved, then your refund will be processed and a credit will be applied to your credit card or original method of payment, within a certain amount of days (determined by the issuing credit card or banking institution).

Late or Missing Refunds

If you haven’t yet noticed or received your refund, first check your credit card or banking institution online account to verify it hasn't been posted or that it may be in pending transactions. It may take some time before your refund is officially posted. It may help to call and speak with a representative from your credit card or banking institution. They can often see and verify incoming transactions before those transactions are posted to your online account register. There is often some processing time before a refund is posted to your account.

If you’ve done all of this and you still have not received your refund, please contact us at sales@pamdist.com and put "Missing Refund" in the subject line.

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you believe that you have a product(s) that qualifies for an exchange, you can:

  1. Send an email to sales@pamdist.com and put "Equipment Exchange" in the subject line. Please include all relevant information about the product and why you believe it needs to be exchanged. It would help us provide the highest level of customer service if you will also include in your email the best method to reach you by phone, as well as the best time during the business day to reach you regarding this matter. A member of our support staff will contact you in a timely manner to begin the troubleshooting process, verify that the item is still under warranty, and help determine if the item(s) should indeed be replaced.

  2. Call us toll-free at 1-800-888-8101 or 918-252-0754 during regular business hours and let us know you have a defective or damaged equipment item that you believe qualifies for an exchange, and you'd like to begin the exchange process. Our in-house technical support staff will schedule a time to help you troubleshoot the issue, verify that the item is still under warranty, and determine whether or not the item(s) should be replaced.

RMA Number

After contacting us using one of the methods above, a member of our support staff will walk you through the exchange / return process step by step. Once we determine that your equipment does in fact need to be exchanged as a warranty item, we will issue you an RMA number. The RMA number is very important to this process! Using the RMA number, you will be instructed to return the damaged or defected product(s) to our physical address:

PAM Distributing
11413 E. 58th Street
Tulsa, Oklahoma 74146

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to:

11413 E. 58th Street
Tulsa Oklahoma 74146

You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product(s) to reach you may vary.

Shipping Insurance

If you are shipping an item over $75, you should consider using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.