UNV-FAQ-IPC How do I collect Diagnosis Information?

Answer:

Diagnosis information includes logs and system configurations. You can export diagnosis information to your PC.

Note: Diagnosis information is exported to the local folder in form of a compressed file. You need to decompress the file using a tool such as WinRAR and then open the file using a text editor.

Collect diagnosis info from IPC

1. Click Setup > System > Maintenance.

2. In the Diagnosis Info area, click Browse to set the destination and then click Export.

Note: By selecting Collect Image Debugging Info, you can display video with debugging information at the same time, which makes troubleshooting easier.

Collect diagnosis info from NVR

Note: The device can save diagnosis info for 14 days and will overwrite the oldest when space is full.

1. Click Maintain > History Diagnosis Info.

2. Select a device type:

Export at the bottom. To export current diagnosis info, click Export right to Current Diagnosis Info.

IPC: For IPC, history diagnosis info is generated at 00:05 every day. Select channels and then click Export at the bottom. To export current diagnosis info, click Export right to Current Diagnosis Info.

Note: For IPC, diagnosis info is recorded based on channel, which means, if an IPC is added to multiple channels, all the channels will record diagnosis info for the IPC.

TAGS:
Diagnosis information, logs, system configurations, system maintenance, collect image debugging info, troubleshooting, history diagnosis info, current diagnosis info