UNV-FAQ-IPC How do I collect Diagnosis Information?
Diagnosis information includes logs and system configurations. You can export diagnosis information to your PC.
Note: Diagnosis information is exported to the local folder in form of a compressed file. You need to decompress the file using a tool such as WinRAR and then open the file using a text editor.
Collect diagnosis info from IPC
1. Click Setup > System > Maintenance.
2. In the Diagnosis Info area, click Browse to set the destination and then click Export.
Note: By selecting Collect Image Debugging Info, you can display video with debugging information at the same time, which makes troubleshooting easier.
Collect diagnosis info from NVR
Note: The device can save diagnosis info for 14 days and will overwrite the oldest when space is full.
1. Click Maintain > History Diagnosis Info.
2. Select a device type:
IPC: For IPC, history diagnosis info is generated at 00:05 every day. Select channels and then click Export at the bottom. To export current diagnosis info, click Export right to Current Diagnosis Info.
Note: For IPC, diagnosis info is recorded based on channel, which means, if an IPC is added to multiple channels, all the channels will record diagnosis info for the IPC.
Diagnosis information, logs, system configurations, system maintenance, collect image debugging info, troubleshooting, history diagnosis info, current diagnosis info