Terms & Conditions
PAM Distributing Co. strives to ensure that you are satisfied with every purchase made at our store. If, however, you encounter a problem with your purchase, PAM Distributing Co. provides a 30 Day Guarantee (minus shipping and handling costs) for all of our products (excluding special order items and a few others noted in the Limited Return Policy below). Contact us during our regular business hours at (800) 888-8101 and we will be glad to help resolve any concerns or issue a Return Material Authorization (RMA) number, if required.
All returns must be received within 30 days of receipt of item(s). Please read conditions below. If conditions are not met, the PAM Distributing Co. has the right to refuse the return, or to charge a 20% restocking fee. Return of all defective items will be subject to the original equipment Manufacturer’s Warranty. See “Manufacturer’s Warranty” below for more details.
Batteries, transformers, wire, tools & opened or used computer software cannot be returned. Clearance items are sold as is and cannot be returned or exchanged for another product unless found immediately defective. If the product is defective upon receipt the customer will receive store credit.
No restocking fee is charged if (1) the items are returned in perfect condition, (2) the items are returned within 30 days of receipt of item(s), and (3) the items meet PAM Distributing Co. returns policy and conditions. If return is received after 30 days of receipt of item(s), you will be subject to a 20% restocking fee. Any shipping charges accrued from PAM Distributing Co. are non-refundable unless the return is due to our error.
We will issue a credit to your account (less the accrued shipping charges and restocking fee, if applicable) upon receipt of your returned merchandise, if it is in accordance with the full policy listed above. Credit for items returned to manufacturer, will be issued when we receive credit from the manufacturer.
Refunds for all returned item(s) will be issued in the form of a store credit.
All returns MUST have a Return Material Authorization (RMA) number. To receive an RMA number, please contact our Technical Support Team at (800) 888-8101 during their regular business hours: Monday-Friday 8:00 AM to 5:00 PM Central Time.
PAM Distributing is not responsible for warranties or claims made by any manufacturer or vendor. PAM Distributing endeavors to deal with only reputable manufacturers that offer reasonable warranties on their products. The 30 Day PAM Distributing Guarantee and the Original Equipment Manufacturer’s warranty are two totally separate things. PAM Distributing urges all customers to become familiar with the OEM warranty prior to purchasing.
Rest assured that the employees of PAM Distributing Co. will do everything possible to be at your side should an issue of any kind arise during the course of our business dealings. We have been in business 30 years and that can only happen if you put your customers first.
Nothing, absolutely nothing, is more important in running a business than stellar customer service.
No customer service, and pretty soon, no customers.